Courtney is a big believer in using life plans and written goals to get where you want in life. Routines define her days, including her typical 430am rise to gain an edge with a few more productive hours. She focuses on customer-centered values and the top 20 relationships in her life, and she listens and gives generously. She’s a calculated risk-taker who is both thorough and thoughtful about the moves she makes. I learned so much from Courtney today about making plans and following through, and we hope you do too.